We believe this computer needs to be rebooted. Please follow the steps below to properly reboot it. Hitting the power button or clicking shutdown does not completely shut down a Windows computer. This just puts it in sleep mode so your computer will start up quickly. If this does not fix the issue please respond to this ticket and we will continue to troubleshoot this issue. 

Tech Tip - We recommend rebooting your computer at least once a week and any time your computer seems glitchy.

1. Open Start on Windows 10.

 2. Press the Power button.

3. Select Restart from the popup menu. 

4. Wait for the computer to update and then check to see if that fixed the issue.