Perform a Chromebook Hardware Reset

This does a "restart" of all hardware on a Chromebook.

It will NOT erase/delete any user or lose the Wi-Fi connection.

With the Chromebook open & on:

1. Press and hold Refresh and tap Power  .

2. When your Chromebook starts up, release Refresh .

If this doesn't resolve your issue please put in a ticket with Technology Services.

You can create a ticket by emailing
Please include the student ID # & the 5-Digit Kalamazoo Public Schools Asset Tag found below the barcode sticker which is on the bottom of the Chromebook.