Powerwash a Chromebook
Powerwash instructions for Chromebooks that won't turn on:
With the Chromebook turned off, Press 'esc + refresh key + power button' all at once. The power button may be located on the side of the Chromebook, or above the keyboard on its own. The Chromebook screen will go black and restart.(You may have to hold the three keys until a white screen comes up with an !)![Image of keyboard with esc, refresh and power keys highlighted.](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3069692408/original/qCYplylpBYF8mZcLbRfXwOCE3hqHei2PeQ.png?1632833647)
Once the Chromebook restarts, you will see an error message on the screen. That's ok. Press 'ctrl + D', (both at the same time).
or ![Screenshot Press ctrl + d here.](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3069692409/original/o73DcWcUopafEgcmULpwPSsnh0ENiUH2NA.png?1632833647)
![Screenshot Press ctrl + d here.](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3069692411/original/c0e57Bsz2N0wnRf5BRVPIjxuZmrcLszx3A.png?1632833648)
![Screenshot Press ctrl + d here.](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3069692409/original/o73DcWcUopafEgcmULpwPSsnh0ENiUH2NA.png?1632833647)
![Powerwash screenshot "Press enter".](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3069692412/original/Zb4zx67-9hxAC1SgzANgeT80zt99o9ycyA.png?1632833648)
![Screenshot "Press space bar".](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3069692407/original/T6EquLjjc5thFoFO5l8C96JUdbAbkKZ9zg.png?1632833647)
And then enter once more. ![Screenshot "Press enter".](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3069692417/original/d21Gu3Jmp1KhMPfupfBf-uiKKMePHXrc0w.png?1632833648)
![Screenshot "Press enter".](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3069692417/original/d21Gu3Jmp1KhMPfupfBf-uiKKMePHXrc0w.png?1632833648)
After it reboots again, you will see a screen that has a single "Let's go" button. Click that.
![Screenshot Press "Let's go" button on screen.](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3069692418/original/lz9LqLfK_eV-yWyGHnTRkrm4DNkReRCvtQ.png?1632833648)
Choose and connect to your home network. Click “Continue”. Click “Accept & Continue”.
![Press "Accept and Continue" button on screen.](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3069692414/original/oPfWwRwexFMhkvADhAshMTqsuhMVFejDHw.png?1632833648)
![Screenshot of Enterprise Enrollment progress window](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3069692413/original/35IWE4Nw79WH9o7TrYWHUok1nxlq8VmqmQ.png?1632833648)
Once that is finished, click “Done”. ![Screenshot "Enrolled Successfully" Press Done.](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3069692419/original/kuaQEf4uSTYkpyIQvM50KI9ujGdxudyRVA.png?1632833648)
![Screenshot "Enrolled Successfully" Press Done.](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3069692419/original/kuaQEf4uSTYkpyIQvM50KI9ujGdxudyRVA.png?1632833648)
![Screenshot of the sign in screen](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3069692416/original/SpuDxyqzwDHUR23-qrMVHrjIDzUojQb45g.png?1632833648)
Log in as usual.