Kalamazoo Public Schools Technology Support

Powerwash instructions for Chromebooks that won't turn on:

With the Chromebook turned off, Press 'esc + refresh key + power button' all at once. The power button may be located on the side of the Chromebook, or above the keyboard on its own. The Chromebook screen will go black and restart.(You may have to hold the three keys until a white screen comes up with an !) 

 

Once the  Chromebook restarts, you will see an error message on the screen. That's ok. Press 'ctrl + D', (both at the same time). 

or

 It will then ask you to press the enter key.

 

 And then the space bar. (Sometimes it skips this one though.)  

And then enter once more. 

After it reboots again, you will see a screen that has a single "Let's go" button. Click that.

  

Choose and connect to your home network. Click “Continue”. Click “Accept & Continue”.

 

Your Chromebook should automatically re-enroll to Kalamazoo Public Schools.

 

Once that is finished, click “Done”. 

 It should bring you back to the standard sign-in screen that says Kalamazoo Public Schools in small print.