Having trouble with some of your ChromeBooks connecting to the internet ? Screen displays a message similar to this? :

We have created a new WiFi called "ChromeBookFix" just for the purpose of resolving issues like this. To make it as simple as possible, it does not require any password to connect to it. If you are not seeing ChromeBookFix as a wifi selection, please submit a Help Desk Ticket requesting it. 

Then just follow these simple instructions:

  1. Power-on the ChromeBook
  2. When it boots up you should see a screen that displays a message similar to "Network not available". Click the drop-down and select "ChromeBookFix" from the list.
  3. After it connects to ChromeBookFix, just let it sit at that screen for a minute or so. The screen will probably change/refresh and then present a login screen.4. Power-off/reboot the Chromebook and should now connect to it's normal WiFi network (Chromebook-Wlan)